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Getting Started with ALIProWeb


Subscribing to our ALIProWeb™ PS/ALI service is easy. This guide will walk you through the steps necessary to subscribe to ALIProWeb™. If you have any questions, please send an email to Support@ALIPro.net.

Step 1: Acquire a National Emergency Number Association (NENA) Company ID

Visit https://companyid.nena.org/page/CIDApplication and fill out the NENA CID Application Form. When filling in the ‘Type of Local Service’ field, check either ‘PBX/PS911/Shared Tenant’ or check the ‘Other’ field and enter ‘PS Owner’ into the ‘Other -Describ’ field. When selecting a NENA CID, check to make sure your firm does not already have one. When choosing a new CID, we encourage you to use all 5 characters available for your ID code. This code should also be something easy for you to remember and descriptive of your agency. Please be aware that NENA charges an annual fee for this Company ID. You may continue with the next steps while NENA processes your application.

Step 2: Submit an ALIProWeb™ Account Profile form

This form is available at https://aliproweb.com/register

Step 3: Submit a completed and signed ALIProWeb™ Services Agreement

We will work with you to complete the Service Agreement. The ALIProWeb™ agreement is available at https://aliproweb.com/documents. During this process be sure to place the text of Exhibit C, Letter of Agency, on your organization’s letterhead.

Step 4: Provide us with a list of DID numbers

We require that you provide us with a complete list of all DID numbers to which you subscribe. If you do not have this information you can obtain it from your Telecommunications Services Provider (TSP). This list is needed to migrate the association of your ALI data to your NENA CID, which names you as the “owner” of these ALI records. The submission of this information must be provided in either one of the formats specified in the ALIProWeb™ PS/ALI Migration Template that we will provide to you.

NOTE: It is important to include all DID numbers to which you subscribe

This ensures that we can verify the existing ALI information associated with non-active numbers as well as active numbers. This process will help all of us to scrub the ALI database of inaccurate legacy information.

Step 5: Migration

We will work with you and the ALI DBMS administrator (ComTech) to migrate your DID numbers to your NENA CID.

Step 6: Register an account at the ALIProWeb™ PS/ALI subscriber portal.

We will provide you with a link to the portal and a form for information about users who will be able to manage ALI data for your organization once an agreement is signed.

Step 7: Update your ALI data

Once your portal registration is complete you can submit update files, formatted as described in the ALIProWeb™ PS/ALI File Submittal & Update Template Guide. All documentation is available at https://aliproweb.com/documents

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